News

Online Services downtime

Important message for patients with Online Services accounts

A patient Online Services account is the access you have to your GP record at the surgery, via an app or website. Most patients use the NHS app, but there are other approved services also in use.

As part of our change to a new computer system, every patient's access to their online services account will temporarily be cut off. This will be from the week commencing Monday 15th September. Unfortunately there is nothing we can do to avoid this and patients will likely be without their online services for approximately 1 week. 
This is because your online services account is linked to your medical record, which is housed in our current system. Changing to a new system means that this link between your app/account and your patient record will need to be reconnected. This can take up to a week, and may or may not require our involvement in reconnecting.

If you would have been due to request your repeat medication, via your online account, during the week of our new system, we would recommend ordering 1 week earlier than usual, so that you can place your request before the access is lost. Alternatively, you can telephone our reception team, after 10am on weekdays, to request your medication.

For any problems or queries about your online services account access, after Tuesday 23rd September (1 week after our new system), please send an email to:   bswicb.jfs.onlineservices@nhs.net

Change of practice computer system - September 2025

We will soon be implementing a new electronic patient record system called ‘SystmOne’.
This is the system that our team use on a daily basis to provide the care and services we offer to all our patients.

This migration to the new system will be taking place on Thursday 18^th September and we are currently planning for this in order to make the transition as smooth as possible.

This will be a big change for our team; however, it will bring many benefits to both staff and patients.
For example, SystmOne is used by the local community teams (such as district nurses), Minor Injury Units and Hospital trusts allowing for more joined up care.

We would be very grateful for your patience and understanding in the days and weeks following this migration, as our team find their feet with the new system.

Thank you.

New weight loss treatment - information for patients

As you may have read or heard in the news, a new weight-loss drug called tirzepatide, also known as Mounjaro, has become available for use in primary care from Monday 23rd June. 

In line with NHS England guidance, this new treatment will only be available for patients who have a body mass index (BMI) of 40 or above and have been diagnosed with 4 of the following 5 obesity-related health conditions:

• Type 2 diabetes
• Hypertension
• Cardiovascular disease
• Obstructive sleep apnoea
• Dyslipidemia

Patients are advised that prescriptions will not be provided immediately, and that 23rd June is purely the date from which GPs may wish to begin a discussion with eligible patients about using tirzepatide as part of their overall weight-loss journey.

The Bath and North East Somerset, Swindon and Wiltshire Integrated Care Board is currently working with colleagues in primary care to ensure this new treatment is offered to those patients who fulfil this criteria.

At this time, patients are kindly asked not to contact their GP practice with requests for weight loss treatment.

All patients, including those who may be eligible for the new drug, are continued to be encouraged to access NHS-supported healthy living initiatives, such as diet support and activity groups, as part of their overall weight loss journey.

Did you know that you can view your test results in the NHS App, without needing to contact the practice?

Find out more

Bowel Cancer Screening (update)

The bowel cancer screening programme now includes everyone over the age of 50.

You’ll automatically be sent an NHS Bowel Screening Kit when you become eligible. It’s the most important post you’ll receive.

Further information (NHS Bowel Cancer Screening)

Dr Popli announces retirement....

Please click the link below to read an announcement from Dr and Mrs Popli.

Jubilee Field Surgery - retirement announcement

NHS Lung Screening Programme (new)

There is a new NHS screening programme, announced by the Government, which is being rolled out across the country and is now available in our area.

It is called the Lung Cancer Screening Programme (formerly known as the Targeted Lung Health Check Programme) and is aimed at diagnosing lung cancer at an earlier stage in asymptomatic patients (those with no symptoms).

If you are aged between 55 and 74 and have ever smoked, you may be offered an NHS lung health check.

This is not carried out by us at the practice, but by an external provider on behalf of the NHS. They will provide you with all the information you need and you should contact them if you have any queries about this new, national screening programme.
 

Read further information from the NHS about Lung Health Checks

Somerset, Wiltshire, Avon and Gloucestershire Cancer Alliance - Targeted Lung Health Checks

Frequently asked questions about the Lung Health Check programme

FIT notes and queries after leaving hospital

After you have left hospital or been seen in outpatients you may need further support.

For example, you may need a FIT note (sick note) for your employer if you cannot work. It is the responsibility of the hospital team to provide you with this, where needed.

If you did not receive a FIT note, or if you have any other queries relating to your hospital stay/visit, you are encouraged to contact the department whose care you were under.
Please visit the link below for further information from the RUH, Bath.

RUH - FIT notes and other queries after you leave hospital

RSV vaccine

The RSV vaccine helps protect against respiratory syncytial virus (RSV), a common virus that can make babies and older adults seriously ill. A new vaccination programme has been introduced this month in order to vaccinate those most at risk from RSV.

The vaccine is recommended if:

• you're pregnant – the vaccine is recommended during every pregnancy (from 28 weeks onwards) to help protect your baby after they're born
• you're aged 75 to 79

Please speak to our reception team to book an appointment for your RSV vaccination.

Read more about the RSV vaccine from the NHS.

NHS bowel cancer screening

You can choose if you take part in the NHS bowel cancer screening programme. This leaflet aims to help you decide.

NHS bowel cancer screening: helping you decide

Local Mental Health support services

There are a range of local mental health support services, provided by the Wiltshire Mental Health Inclusion Service, which we have added details of to our Mental Health Services page.

Cervical Screening Awareness Week (17th - 23rd June)

Have you received your invitation to book your cervical screening?
Contact our reception team to book your appointment with one of our friendly practice nurses.

Try not to put off cervical screening once you've been invited. It's one of the best ways to protect yourself from cervical cancer.

If you have questions or concerns about what the screening is, what is involved, what happens at your appointment and why the screening is so important, you can read all the information you need at the links below.

NHS Cervical Screening

Further information and support from Jo's Cervical Cancer Trust

Patient Access (online services provider) changes to login process

*This is only relevant to those patients using the 'Patient Access' online services provider*

A number of patients have been in contact with us regarding a change to the 'Patient Access' login process, which now asks you to use an authenticator app to provide a 6 digit time-based passcode each time you sign-in. There are some help instructions from Patient Access at the link below.
Sign-in or register using two-factor authentication - how to install and use

If you are struggling to use, or set up, the two-factor authentication, you may wish to either use the NHS App instead (requires an 'NHS Login' to be set up which can be used on a mobile device or a PC), or alternatively, you can create an 'NHS Login' and use this to sign-in to your Patient Access account (instructions at the link below).

Using NHS Login with Patient Access

Home testing kit for Hepatitis C

Following the release of the Infected Blood Inquiry report, patients who wish to do a test for Hepatitis C can use the link below to order a free and confidential hepatitis C home testing kit.

Get a free home test for hepatitis C (NHS service) 

New service providing Pelvic Health care

Perinatal Pelvic Health - don't ignore your pelvic floor!

The Perinatal Pelvic Health Team has been set up to provide support, advice and treatment for those with pelvic floor concerns birthing in Bath and the surrounding areas, Salisbury and Swindon.

More information about the Perinatal Pelvic Health Team

Shingles vaccine

From 1st September 2023, you are eligible for the shingles vaccine; when you turn 65, if you are aged 70 to 79 or if you are aged 50+ and have a severely weakened immune system.

Read more about the shingles vaccine from the NHS