When are you moving over (or migrating) to the new computer system?
We will be moving to the new system (called 'SystmOne') over a 2-day period on Wednesday 17th and Thursday 18th September 2025.
Will patients notice any difference from this move?
Essentially, no. The change of system affects all staff at the practice but patients will still access and use our services in the same way they always have. The only real impact on patients will be a temporary loss of Online Services, which is explained in more detail below.
What happens if I have an appointment at the surgery on this date of the new system?
You should attend your appointment as normal and can expect the usual service from our team. The receptionist you see will be using the new system to arrive you for your appointment, and the GP or nurse will also be using the new system for your consultation. They may, or may not, take slightly longer helping you as they adjust to the new system.
In time, we will also be introducing a self service check-in screen for patients to use, should they wish, to arrive for appointments. Our reception team will still be available as normal.
Will I notice any changes to my patient Online Services?
Patient Online Services is the access you have to your record at the surgery via an app or website. Most patients use the NHS app, but there are other approved services also in use.
As part of our change to the new system, everyone's access to online services will temporarily be cutoff. This will likely be from Wednesday 10th September.
Unfortnately there is nothing we can do to avoid this and patients will likely be without their online services for approximately 2 weeks. This is because your online services account is linked to your medical record, which is housed in our current system. Changing to a new system means that the link between your app/account and your patient record will need to be re-connected. Part of this process is controlled by NHS England and is therefore out of our hands. This process can take up to 2 weeks.
If you were due to order your repeat medication during this period, please telephone our reception team, after 10am, who will be happy to process your medication request.
Prescription requests will still take the normal 5 working days to complete.
We appreciate that online access to your record is very useful and convenient tool, which everyone has become used to over the past few years, and we apologise for this temporary downtime to your access. This is only temporary though and everyone will get their access back.
What should I do if I still don't have access to my Online Services after 2 weeks?
If your online services account, via your NHS app or other service, has not been reactivated after Tuesday 23rd September, please send us an email to the following address and we will then be able to help reconnect your account, or provide details for how you can do this.
Please avoid telephoning about this and instead use the email address below and we will respond as soon as possible.
Online Services account queries: bswicb.jfs.onlineservices@nhs.net
Can I still request my medication as normal?
Yes, you can continue to request your repeat medications during our transition to the new system. For prescriptions that are sent to a local community pharmacy, we will be unable to electronically send these prescriptions between Thursday 11th and Tuesday 16th September and will need print these prescriptions instead, to ensure you can still obtain your medication. These printed prescriptions, unfortunately, will need to be collected by patients during this brief period. We apologise for the inconvenience over these days.
Will the surgery (or dispensary) be closed?
No, our usual opening hours will still apply and you can access the surgery and dispensary as you normally would do.